Browser extension (click to dial)

Click any phone number on a web page and call it with your 9bx extension.

Contents

• What it is for
• Who can use it
• Where to find it
• The screen explained
• Tasks
• Example scenario
• Tips
• Troubleshooting
• Related pages

What it is for

The extension turns phone numbers on other websites into click-to-call links. If 9bx is open in a tab, the call is dialled there. If not, your extension rings first and then the number is called.

Who can use it

Staff with an extension. Connecting a browser works for your own account only and lets that browser place calls from your extension, nothing else.

Note: the extension is installed manually, as an unpacked extension (steps below).

Where to find it

Click your profile picture, then Browser extension.

The screen explained

Section	What it does
How it works	Three steps: install, connect, click a number.
Install the extension	Chrome and Edge (.zip) and Firefox (.zip) downloads.
Connect a browser	Enter a Browser name (for example "Chrome on my laptop") and press Connect.
Connection code	Shown once. Copy it with Copy code and paste it in the extension settings, then press I have pasted it.
Connected browsers	Your browsers, with Last used, and Disconnect.

Tasks

Install and connect

1. Open Profile menu → Browser extension.
2. Download the .zip for your browser and unzip it.
3. Chrome or Edge: open chrome://extensions (or edge://extensions), turn on Developer mode and choose Load unpacked. Firefox: open about:debugging, choose This Firefox, then Load Temporary Add-on.
4. Back in 9bx, type a browser name and press Connect.
5. Copy the code and paste it in the extension's settings.
6. Allow the websites you want numbers recognised on.

Call a number from a website

1. Open a page you allowed that shows a phone number.
2. Click the number.
3. Answer your extension if it rings first; the other party is then dialled.

Remove a lost laptop

1. Open Browser extension.
2. Under Connected browsers press Disconnect next to it.

Example scenario

Farzana looks up a customer's company on a business directory website and clicks its number. Her 9bx tab is closed, so her extension rings; she answers and the number is dialled.

Tips

• Connect each browser separately and name it clearly.
• Disconnect browsers you no longer use.

Troubleshooting

Problem	Fix
"The browser could not be connected."	Try again; check the name and your internet.
Numbers are not clickable	Allow the site in the extension settings.
Firefox extension disappears	Temporary add-ons are removed when Firefox restarts; load it again.
Nothing rings	You need an active extension; see Web softphone.
"Your connected browsers could not be loaded."	Press Try again.

Related pages

• Web softphone
• Extensions