What happens if I upgrade mid-month?

The new plan is live the moment you pay. We charge for the remaining days only and credit the unused part of your old plan — upgrading on day 19 of a 30-day cycle costs 11/30 of the difference.

They take effect at the start of your next cycle. You keep the higher limits until then and no refund is issued. If your usage exceeds the lower plan, we tell you exactly what to reduce first.

My subscription expired — can I still change plan?

Yes. The workspace goes read-only for 30 days and nothing is deleted. Pick any plan, higher or lower; a fresh cycle starts the day you pay, with no back-charge for the lapsed days.

Enter the code in the summary before checkout. Percentage codes apply to the plan and modules for the stated number of cycles; a code cannot be stacked with another and never applies to metered usage or VAT.

What about call minutes and SMS?

Metered and billed in arrears on the next invoice at published per-unit rates. Every plan includes an allowance, and you can cap spending per workspace.

Pay for your stack, not someone else’s bundle

Pick a plan for the platform, switch on only the modules you actually run, and see every feature you get before you pay. Change anything later — billing adjusts to the day.

2 months free on yearly Start free · upgrade any time

Every plan works with every module. The plan sets your limits and platform features — modules are priced separately.

Modules

Tap Show features on any module to read every feature you get on Free.

Communications (PBX)FreeSWITCH call engine — extensions, IVR, trunks, recording, CDR.3 of 22 features on Free

Included

CRMOne contact record shared by calls, tickets, subscribers and orders.2 of 4 features on Free

USD 7.00monthly

HRMEmployees, attendance, leave and payroll built for BD labour law.1 of 3 features on Free

USD 5.00monthly

Tickets & HelpdeskTickets, SLA, knowledge base and a customer portal.1 of 3 features on Free

USD 4.00monthly

Add-ons

Extra capacity and capability on top of the plan. Each one lists exactly what it unlocks.

Extra storageExtra storage — per 50 GB · USD 3.00 / mo File storage +50 GB

Module features, plan by plan

A module costs the same on every plan — the plan decides how much of it switches on.

PBXCommunications (PBX)Included on Free · available from FreeFreeStarterProEnterprise

INCLUDED FEATURES

Extensions & ring groups31580Unlimited

Web softphone (WebRTC)✓✓✓✓

Concurrent call channels21030Unlimited

IVR / auto-attendant—110Unlimited

Call queues—210Unlimited

Audio library storage—50 MB500 MBUnlimited

Call recording——✓✓

Conference rooms—220Unlimited

Voicemail to email—✓✓✓

Caller name from CRM and HRM—✓✓✓

IP desk phones (auto-provisioning)—1580Unlimited

GSM gateways (Dinstar)—15Unlimited

Live calls—✓✓✓

Listen, whisper & barge——✓✓

Call summary report & CSV export—✓✓✓

Queue callback——✓✓

After-call survey (CSAT)——✓✓

Skill-based routing——✓✓

Paging and intercom——✓✓

Hot desking——✓✓

Outage announcements in IVR——✓✓

Recording storage——90 GB730 GB

In every plan, every module

Unlimited organizations & branchesTenant isolation (RLS)English UIDaily backupsAudit logEmail support

Billing questions

Yes — that is the whole point. Switch a module on from Billing & Plans and it is usable in seconds. You pay only the prorated share for the days left in the cycle, then the full price each month.

Multi-branch operator with compliance needs?

Enterprise adds unlimited scale, SSO, a signed SLA and a dedicated success manager plus BTRC-ready CDR retention and encrypted offsite backups.

Book a Demo Talk to Sales

9bx · the unified business operating systemPrices exclude applicable taxes (VAT, GST or sales tax).