9bx Connect
Usage
What your organization sent each month, and how much of it arrived.
Contents
- What it is for
- Who can use it
- Where to find it
- The screen explained
- Tasks
- Example scenario
- Tips
- Troubleshooting
- Related pages
What it is for
See message volume, delivery rate and failure reasons for a month, to spot a failing provider or a costly pattern.
Who can use it
Users with the Usage view permission.
Where to find it
Chat & Messaging → Messages → Usage
The screen explained
Monthly totals, per-day chart and breakdowns.
| Item | Meaning |
|---|---|
| Month picker | Chooses the month. |
| Export CSV | Downloads the figures. |
| SMS tile | Messages and "N segments". |
| Delivery rate | Share of messages that arrived. |
| Failed | Messages that did not arrive. |
| Messages per day | Stacked chart by channel or purpose. |
| By channel, By purpose, By provider, By country | Tables with Messages, Segments. |
| Top failure reasons | Why messages did not arrive this month. |
| Cost line | "Providers reported … this month (information only)." |
Tasks
Find which provider is failing
- Open Usage for the month.
- Read By provider and Top failure reasons.
- Open Message log filtered by that provider.
Example scenario
In September, Padma Net Support sees a 91% delivery rate. By country shows the drop came from one provider's route to Bangladesh. The administrator adds a fallback in Routing.
Tips
- Cost is informational only. Nothing is billed here.
Troubleshooting
"Nothing sent this month." Pick another month, or send a message first.